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Workforce Investment Act Employment Counselor

The incumbent of this position is responsible for:

Provides professional employment assessment, counseling and case management services to workforce development program participants, including orienting customers to and enrolling them in the full range of workforce development services, providing information about and linkage to supportive services and working individually with WIA Adult and Dislocated Workers to develop customized retraining and reemployment plans that best meet individual needs, interests and abilities.

Supervision Received:

Works under the direct supervision of the Workforce Development Coordinator, Mitch Warren and general supervision of the WIA Statewide Administrator, Chris Beauvais.

Supervision Exercised:



Bachelor’s degree in Social Work, Psychology, Education, or Human Services, and 3 years case management & counseling experience with disadvantaged or dislocated adults in an employment-based context. Demonstrated experience working in a collaborative team setting required. An equivalent combination of education and experience demonstrating the skills, knowledge, and ability required for this position may substitute for degree. Bi-lingual ability preferred to meet the needs of the Manchester multi-cultural community.


  • Conducting intake, application, eligibility determination and ongoing case management services, either one-on-one or in groups.
  • Entering and maintaining accurate and up to date data on the WIA Case Management system.
  • Conducting client-tracking functions, including on-going data entry of customer information into the computerized data management system.
  • Working with individual customer on the development of individual employment plans based on the workers’ unique needs, interests and abilities.
  • Working as part of a team with other worker advocates on determining optimal approaches for meeting the individualized transition needs of dislocated workers.
  • Providing information on and arranging for support services on a case-by-case basis.
  • Preparing and issuing contracts/vouchers (e.g., Individual Training Account - ITAs)
  • Conducting workshops on employment related topics (e.g., job search, interview techniques, how to write a resume, etc.)
  • Conducting follow-up activities for customers.
  • Participating in job related training opportunities including cross training for other staff.
  • Participating in local agency and interagency team meetings.
  • Participating in dislocated worker rapid response activities.
  • Referring customers to appropriate community resources.
  • Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.· Perform other related duties as required.

This is a full time, 37.50 hours per week position working in Manchester NH. Southern New Hampshire Services is an Equal Opportunity Employer.  Position open until 11/7/14.